Question 1

How long does delivery take?

Accepted Answer

Orders are usually dispatched after confirmation and delivered in 2 to 4 working days in major cities like Lahore, Karachi, Islamabad, Rawalpindi, Faisalabad, and Multan. Nationwide delivery is available across Pakistan, and remote areas can take a little longer depending on the courier route.

Question 2

What payment methods do you accept?

Accepted Answer

We accept JazzCash, Easypaisa, Bank Transfer, and Cash on Delivery where courier support is available. Manual payment details appear during checkout, and you can share your payment screenshot with your order ID for faster confirmation.

Question 3

Are the perfumes original?

Accepted Answer

We specialize in high-quality inspired fragrances. Our scents are masterfully crafted to replicate the profiles of world-famous designer brands, offering you the same luxury experience at a fraction of the cost. Inspired fragrances are our interpretations and are not affiliated with, endorsed by, or produced by any designer brand.

Question 4

How do you ensure the quality of your inspired scents?

Accepted Answer

We use premium-grade ingredients and essential oils to support accuracy, depth, and longevity. Our team focuses on capturing the essence of the original notes so you can enjoy your favorite luxury scent profiles every day.

Question 5

How long will my fragrance last?

Accepted Answer

Longevity varies based on the scent profile, concentration, weather, and individual skin chemistry. In general, our fragrances are designed to last around 6 to 12 hours. For best results, apply to pulse points and moisturized skin.

Question 6

What is the best way to store my perfumes?

Accepted Answer

Store your bottles in a cool, dark place away from direct sunlight, humidity, and heat. Strong light or high temperature can affect the fragrance composition and change how the scent develops over time.

Question 7

Can I change or cancel my order after it has been placed?

Accepted Answer

If your order has not yet been dispatched, we can usually help amend or cancel it. Please contact us immediately on WhatsApp or email with your order ID, and we will do our best to accommodate your request.

Question 8

What is your return policy?

Accepted Answer

Customer satisfaction is our priority. You may request a return or exchange within 15 days of purchase, provided the product has not been used more than 10% of the total quantity and remains in its original packaging. If your parcel arrives damaged, contact us quickly with photos so we can review it fairly.

Question 9

Can I try a scent before committing to a full bottle?

Accepted Answer

Yes. We want you to be confident in your choice. We offer curated Discovery Sets so you can explore different scent styles from home, and we also include tester options where available.

Question 10

Do you offer discounts?

Accepted Answer

We love rewarding our community. Discounts may not apply to every first order, but we regularly share exclusive discount codes, daily puzzle rewards, bundle offers, and future-purchase perks with Scents By Izhaan customers.

Question 11

How do I track my order?

Accepted Answer

Once your parcel is dispatched, we share the courier tracking details on the phone number or WhatsApp provided at checkout. You can also message us with your order ID and we will help you check the latest status.

Question 12

How do I pay via JazzCash or Easypaisa?

Accepted Answer

At checkout, select JazzCash or Easypaisa, place your order, then send the order total to the number shown on the payment screen. After payment, upload the screenshot during checkout or send it to our WhatsApp with your order ID.

Question 13

What is an Attar vs an EDP?

Accepted Answer

Attar is a concentrated roll-on fragrance oil, usually worn closer to the skin and known for lasting beautifully. EDP, or Eau de Parfum, is a spray format blended with perfumer's alcohol, so it feels lighter in the air and projects more around you.

Question 14

How long does a custom Lab blend take to deliver?

Accepted Answer

Custom Lab blends are prepared after your recipe is submitted, so they usually need 2 to 4 working days before dispatch. Delivery time after dispatch depends on your city and courier route.

Question 15

Do you offer gift wrapping?

Accepted Answer

Yes, gift wrapping can be arranged on request. Add a note during checkout or message us on WhatsApp after placing your order, especially if you want it prepared for a birthday, wedding, anniversary, or Eid gift.

Question 16

Can I order in bulk for events or weddings?

Accepted Answer

Yes. We can prepare bulk orders for weddings, corporate gifting, events, and family bundles. Share your quantity, preferred scent style, date, and budget on WhatsApp so we can recommend the best options.

Questions before you order?