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Scents By Izhaan

Returns & Refunds

Clear support if something goes wrong.

We want every order to feel safe, polished, and fairly handled. Please read the policy below before placing your order.

Damaged or wrong item

If your order arrives damaged, leaked, broken, or is the wrong product, contact us within 48 hours. You must provide a video showing the sealed parcel from the moment of opening through to the product being revealed — this protects both sides. We will cover the return courier cost and send a replacement or issue a full refund once verified.

7-day exchange window

Changed your mind? Sealed and unused products in original packaging can be exchanged within 7 days of delivery. Return courier cost is covered by the customer in this case.

Opened fragrances

Opened, sprayed, rolled-on, or used perfumes cannot be returned or exchanged for hygiene and fragrance safety reasons.

How to start a return or exchange

  1. 1Fill in the request form below with your order number and reason.
  2. 2For damaged or wrong items, have a video ready showing the sealed parcel opening. Our team will ask for it via WhatsApp or email.
  3. 3Our team will review your request within 1-2 business days and guide you on the next step.
  4. 4After inspection and approval, refunds are processed within 7 business days.

Submit a request

Fill this in and we'll get back to you within 1-2 business days.

A few important notes

Exchange eligibility is confirmed after we receive the item or review the video evidence shared by the customer. Video proof is required — photos alone are not sufficient. Do not return anything before contacting us first.

Return courier cost for damaged, leaked, or wrong items is fully covered by us, provided a valid unboxing video is submitted. The video must show the parcel sealed, then opened continuously through to the product being revealed — edited or partial videos cannot be accepted. For change-of-mind exchanges on sealed products, the customer arranges and pays for the return courier.

Custom fragrance creations are made to your selected recipe and cannot be exchanged for change-of-mind reasons. Damage or leakage concerns are always reviewed and resolved.