Clear Support If Something Goes Wrong.

If your order arrives damaged, leaking, defective, incomplete, or contains the wrong product, please contact us within 48 hours of delivery where reasonably possible.

Send us your order number, details of the issue, clear photos, and preferably a continuous unboxing video showing the sealed parcel being opened.

An unboxing video is strongly recommended because it helps us verify courier damage, leakage, missing items, and dispatch errors quickly. If you do not have a video, we may request other reasonable evidence to review your claim.

Once a valid claim is confirmed, we will provide an appropriate solution such as a replacement, missing item, exchange, or refund. Where the issue is our error or the product arrived damaged, defective, leaking, or incorrect, we will cover reasonable return courier costs if a return is required.

Changed your mind? You may request an exchange within 7 days of delivery if the product is:

• Sealed and unopened
• Unused and unsprayed
• In its original packaging
• In resalable condition

Approved change-of-mind returns can be exchanged for another eligible product or store credit. We do not normally provide cash refunds for change-of-mind returns.

For change-of-mind exchanges, the customer is responsible for return courier and applicable re-delivery charges.

Opened, sprayed, rolled-on, or used perfumes, attars, testers, samples, and discovery-set fragrances cannot be returned or exchanged simply because you changed your mind or do not prefer the scent.

Fragrance performance and perception can vary with skin chemistry, weather, application, storage, and individual preference.

This does not affect your rights if a product is genuinely damaged, defective, leaking, incorrect, or materially different from what was ordered.

Custom Lab fragrances are made specifically according to your selected blend, size, and format and therefore cannot be returned or exchanged for change-of-mind reasons.

We will still review issues involving damage, leakage, an incorrect blend caused by our error, wrong size, or incorrect dispatch.

Gift cards are non-refundable, non-exchangeable, and cannot normally be redeemed for cash once purchased or redeemed, except where a refund or other remedy is required by applicable law.

Submit the return request form on our website or contact us through our published support channel with your order number and reason for the request.

Please contact us before returning anything. We normally review requests within 1–2 business days and will provide return instructions where required.

Approved refunds are normally processed within 7 business days. Where possible, refunds are returned through the original payment method. Cash on Delivery or other payments that cannot be reversed may be refunded through bank transfer, JazzCash, EasyPaisa, or another agreed method.

We may investigate claims involving suspected tampering, product substitution, false evidence, repeated return abuse, or other fraudulent activity.

Repeated refusal of correctly supplied COD orders, unreachable customers, or materially incorrect delivery information may result in Cash on Delivery being restricted for future orders.

Legitimate claims involving damaged, defective, leaking, missing, or incorrectly supplied products are not treated as return abuse.

Scents By Izhaan

Email: [email protected]

Business/Correspondence Address: Dharampura, Lahore, Pakistan