How We Protect And Use Your Information.

This website is operated by Scents By Izhaan, an online fragrance business offering perfumes, attars, discovery products, custom fragrance blends, gift cards, and related products.

For privacy questions or requests, you can contact us at:

Email: [email protected]

Business/Correspondence Address: Dharampura, Lahore, Pakistan

Depending on how you interact with our website, we may collect information that you provide directly to us, including:

• Your name
• Email address
• Telephone or WhatsApp number
• Delivery address and city
• Account information
• Order and purchase information
• Products purchased or saved
• Custom Lab selections and saved blends
• Wishlist or cart information
• Product reviews
• Discount and referral codes
• Loyalty and reward activity
• Newsletter preferences
• Back-in-stock requests
• Scentfluence application and referral information
• Payment references or payment-proof screenshots
• Return, exchange, and refund information
• Messages, forms, or other information you send to us

Please do not send us passwords, PINs, OTPs, or other unnecessary sensitive financial credentials.

When you access or use our website, certain technical information may be collected automatically by us or by service providers that help us operate the website.

Depending on the technologies enabled on the website, this information may include:

• IP address
• Browser and device information
• Operating system
• Pages viewed
• Search or browsing activity on our website
• Approximate location derived from technical information
• Referring website or traffic source
• Interaction with website features
• Session information
• Diagnostic, security, or fraud-prevention information

Our website may use cookies, browser local storage, and similar technologies.

These technologies may be used to:

• Maintain shopping-cart contents
• Remember wishlist items
• Maintain account sessions
• Remember referral information
• Apply discount state
• Remember website and popup preferences
• Maintain game or reward state
• Protect website security
• Prevent fraud or duplicate use
• Measure website performance
• Understand how visitors use the store

You may be able to block or clear cookies and browser storage through your browser settings. Doing so may remove saved carts, wishlists, referral information, game progress, preferences, or other website functionality.

We may use personal information where reasonably necessary to:

• Receive and process orders
• Verify payments
• Prepare and dispatch products
• Arrange delivery
• Communicate with you regarding an order
• Provide customer support
• Process returns, exchanges, replacements, and refunds
• Create and operate customer accounts
• Maintain carts and wishlists
• Operate Custom Lab features
• Save customer-selected blends where requested
• Calculate and administer loyalty rewards
• Operate promotional features and the Daily Game
• Administer referrals and Scentfluence
• Detect and prevent fraud, misuse, or security threats
• Maintain website security
• Investigate technical problems
• Maintain business, accounting, transaction, and support records
• Improve our products, services, and website
• Comply with applicable legal obligations
• Send marketing communications where you have subscribed or otherwise requested them

We aim to collect and use information only where reasonably relevant to these purposes.

To process and deliver an order, we may use information such as your:

• Name
• Telephone number
• Delivery address
• City
• Order contents
• Delivery instructions
• Payment status

Necessary delivery information may be shared with courier or logistics providers so they can deliver your parcel and contact you regarding delivery.

Courier and logistics providers operate their own systems and may retain information according to their own operational and legal requirements.

Available payment methods may include Cash on Delivery, bank transfer, JazzCash, EasyPaisa, or other payment methods displayed on our website.

For manual payments, we may receive or review information including:

• Payment screenshots or receipts
• Transaction references
• Sender information visible on the transaction
• Amount paid
• Payment date or time
• Related customer communications

We will never require your banking password, wallet PIN, card PIN, or OTP merely to verify an ordinary payment.

If third-party payment gateways are introduced, payment information may be processed directly by the relevant payment provider according to its own privacy and security practices.

When you use our Custom Lab, we may store information about the fragrance oils, product format, size, proportions, or other options you select.

If you are logged in or otherwise choose to save a blend, we may associate that blend with your account, email address, telephone number, or order information so that it can be retrieved, purchased, supported, or reordered.

Where these features are available, we may process information including:

• Customer or account identifiers
• Email address
• Order references
• Points balances
• Reward history
• Promotional or discount codes
• Redemption history
• Game or reward-session information

We use this information to operate the relevant program, calculate rewards, maintain accurate records, and prevent fraudulent or duplicate redemptions.

If you apply for or participate in Scentfluence or another referral program, we may process information including your:

• Name
• Contact information
• Application information
• Referral identifier or code
• Referral activity
• Qualifying orders
• Rewards or points
• Payout requests
• Payment details reasonably required to process an approved payout

This information may be used to administer the program, verify qualifying activity, prevent fraud or abuse, and process eligible rewards.

If you subscribe to marketing communications, we may use your contact information to send information about:

• New products
• Product launches
• Restocks
• Promotions
• Discounts
• Special offers
• Other Scents By Izhaan updates

You may unsubscribe from marketing emails using the unsubscribe option provided in the message or by contacting us.

Communications reasonably necessary to process an existing order, payment, security matter, return, refund, or account issue are transactional communications and are not necessarily marketing.

If our website offers browser notifications, notifications will be sent only after the relevant browser or device permission has been granted.

You can withdraw notification permission through your browser or device settings.

We do not sell customers' personal information as a business practice.

We may share information where reasonably necessary with service providers that help us operate our business, including:

• Website hosting providers
• Cloud and database providers
• Courier and logistics companies
• Email and notification providers
• Analytics providers
• Payment providers
• Customer-support systems
• Security and fraud-prevention providers
• Accountants, lawyers, or other professional advisers where reasonably necessary

We aim to provide service providers only with information reasonably necessary for their role.

We may also disclose information where reasonably necessary to comply with applicable law, a lawful court order, governmental or regulatory requirement, investigation, or to establish, exercise, or defend legal rights.

Although Scents By Izhaan currently accepts and delivers orders within Pakistan only, some technology providers used to operate our website may maintain infrastructure, servers, or personnel outside Pakistan.

As a result, information may be stored or processed outside Pakistan as part of those services.

Where reasonably practicable, we select reputable service providers and use available security and contractual protections appropriate to the information being processed.

We do not intend to keep personal information indefinitely merely because it was collected.

Retention periods depend on the purpose for which information is held.

Order, payment, refund, accounting, customer-support, fraud-prevention, loyalty, referral, and transaction records may be retained for periods reasonably necessary to:

• Fulfil and support orders
• Maintain accurate business and financial records
• Resolve disputes
• Investigate fraud or misuse
• Protect website and customer security
• Establish or defend legal claims
• Comply with applicable tax, accounting, or other legal requirements

Information that is no longer reasonably required may be deleted, anonymized, or securely disposed of where appropriate.

You may contact us to request that we review, correct, or update personal information associated with you or, where reasonably applicable, delete it.

Before processing certain requests, we may request reasonable information to verify your identity or authority to make the request.

We may retain information despite a deletion request where retention remains reasonably necessary for:

• An existing transaction
• Accounting or taxation
• Fraud prevention
• Security
• Resolving a dispute
• Legal compliance
• Establishing or defending legal claims

You may also unsubscribe from marketing communications and manage browser notification, cookie, and storage settings through the relevant controls.

We use reasonable administrative, organizational, and technical measures appropriate to the nature of the information we process.

However, no website, database, device, email system, cloud service, or internet transmission can be guaranteed to be completely secure.

If we become aware of a security incident affecting customer information, we will assess and respond to it in accordance with applicable legal requirements and the circumstances of the incident.

Customers should also take reasonable precautions to protect their accounts, credentials, devices, and payment information.

Scents By Izhaan will not ask you to disclose your banking password, wallet PIN, card PIN, or OTP merely to confirm an ordinary purchase or refund.

If you receive a suspicious message, payment request, or communication claiming to be from Scents By Izhaan, verify it using the contact information published on our official website before providing information or making payment.

Our purchasing services are intended primarily for adults who can independently enter into transactions.

Persons under 18 should use purchasing features only with the involvement and authorization of a parent or legal guardian.

We do not knowingly seek to collect unnecessary personal information from children.

If you believe a child has provided personal information without appropriate authorization, please contact us so that we can review the matter.

Our website may contain links to websites or services operated independently by third parties.

A link from our website does not mean that Scents By Izhaan controls the privacy or security practices of that third party.

You should review the relevant third party's privacy information before providing information directly to that service.

Scents By Izhaan operates in Pakistan and handles personal information in accordance with legal requirements applicable to our operations.

Nothing in this Privacy Policy is intended to exclude any right or obligation that cannot lawfully be excluded.

Privacy, technology, and e-commerce laws may change. We may therefore update our practices and this Privacy Policy where reasonably necessary.

We may update this Privacy Policy to reflect changes to our:

• Website
• Products
• Service providers
• Payment methods
• Customer programs
• Security practices
• Business operations
• Applicable legal requirements

The latest version will be published on this page with its updated date.

Where required, material changes will apply prospectively.

Questions or requests concerning this Privacy Policy may be sent to:

Scents By Izhaan

Email: [email protected]

Business/Correspondence Address: Dharampura, Lahore, Pakistan