Simple Terms For Shopping With Confidence.

Scents By Izhaan is a fragrance business offering perfumes, attars, discovery products, samples, gift cards, custom fragrance blends, and related products.

We currently accept and deliver orders within Pakistan only.

International shipping is not offered through this website. Orders requiring delivery outside Pakistan may be rejected or cancelled. If payment has already been received for a cancelled order, the amount paid for the cancelled order will be refunded.

Customer-support contact:

Scents By Izhaan

Email: [email protected]

Business/Correspondence Address: Dharampura, Lahore, Pakistan

You must be at least 18 years old to independently place an order through this website.

A person under 18 should use purchasing features only with the involvement and authorization of a parent or legal guardian.

Scents By Izhaan sells products under its own branding, including fragrance interpretations and original or customized fragrance blends.

Unless expressly stated otherwise, Scents By Izhaan products are not manufactured, licensed, sponsored, approved, or endorsed by unrelated designer fragrance houses or other third-party brands.

Any third-party trademark, brand name, fragrance name, or other intellectual property referenced on the website remains the property of its respective owner.

Where a third-party fragrance or brand is lawfully referenced for descriptive or comparative purposes, the reference is intended only to help communicate a scent profile, fragrance direction, or comparison.

Such a reference must not be understood as representing that a Scents By Izhaan product is the original third-party product or that any affiliation, sponsorship, licensing, or endorsement exists.

Scents By Izhaan does not claim ownership of third-party trademarks.

We may change or remove comparative references where reasonably necessary for legal, intellectual-property, advertising, platform, or business reasons.

Fragrance perception and performance vary between people and environments.

Factors that may affect a fragrance include:

• Skin chemistry
• Temperature and humidity
• Climate
• Application method
• Amount applied
• Clothing and fabric
• Storage
• Environment
• Individual scent perception

Descriptions of fragrance notes, seasons, occasions, projection, longevity, similarity, compliment factor, or scent character are intended as general guidance unless expressly stated otherwise.

They are not guarantees that every customer will experience identical results.

Personal dislike of a fragrance or performance differing from an individual's expectations does not by itself mean that a product is defective.

We make reasonable efforts to represent our products accurately.

Minor differences may occur in:

• Packaging
• Label positioning
• Bottle appearance
• Liquid colour
• Batch appearance
• Photographic lighting
• Screen colour rendering
• Presentation

Such minor differences do not necessarily mean that the wrong or defective product was supplied.

Where a difference materially affects the identity, quantity, or essential characteristics of the product ordered, this section will not be used to avoid an otherwise valid consumer claim.

Submitting an order does not necessarily mean that we have accepted it.

Before or during processing, we may reasonably verify:

• Product availability
• Customer information
• Delivery details
• Payment status
• Suspicious or duplicate orders
• Unusual quantities
• Promotion eligibility
• Suspected fraud
• Other information reasonably necessary to fulfil the transaction

An order is accepted when we confirm or begin processing it for fulfilment, unless circumstances reasonably require cancellation.

We may contact you by telephone, WhatsApp, SMS, or email using the contact information provided with your order where reasonably necessary to verify or fulfil it.

We may reasonably limit quantities or cancel orders where we reasonably believe an order involves:

• Fraud
• Unauthorized automated purchasing
• Exploitation of a pricing or technical error
• Manipulation of promotions or rewards
• Multiple accounts created to circumvent restrictions
• Unauthorized commercial resale or distribution
• Payment risk
• Other material misuse of the website

Any cancellation under this section will not allow us to retain payment for products we do not supply, except for amounts that may lawfully be retained or charged.

Prices displayed on our website are in Pakistani Rupees (PKR) unless expressly stated otherwise.

Product availability, future prices, delivery charges, bundles, discounts, free-shipping thresholds, and promotions may change.

Changes will not retrospectively alter an order already accepted except where required by law or agreed with the customer.

If an obvious pricing, typographical, technical, discount, or promotional error occurs, we may contact you before fulfilment and offer you the choice of:

• Proceeding at the correct price
• Cancelling the affected item or order

If we cancel an order after receiving payment, the amount paid for the cancelled item or order will be refunded.

You are responsible for providing reasonably accurate information when placing an order, including your:

• Name
• Telephone number
• Delivery address
• City
• Payment information where applicable
• Relevant delivery instructions

Incorrect or incomplete information may delay or prevent delivery.

We are not responsible for a delay or failed delivery caused solely by materially incorrect information supplied by the customer, although we will make reasonable efforts to assist where practicable.

Available payment methods are displayed during checkout and may include:

• Cash on Delivery
• Bank transfer
• JazzCash
• EasyPaisa
• Other payment methods introduced in the future

For manual payments, an order may remain pending until payment has been reasonably verified.

We may request reasonable evidence of payment, such as a transaction reference, receipt, or payment screenshot.

Scents By Izhaan will never require your banking password, wallet PIN, card PIN, or OTP merely to verify an ordinary payment.

We deliver within Pakistan through third-party courier and logistics providers.

Delivery and processing times displayed or communicated by us are estimates unless we expressly state that a particular deadline is guaranteed.

Delivery may be affected by circumstances including:

• Courier operations
• Weather
• Public holidays
• Strikes
• Security conditions
• Sales periods
• Remote locations
• Incomplete or incorrect addresses
• Unsuccessful delivery attempts
• Unreachable recipients
• Circumstances outside our reasonable control

We will make reasonable efforts to assist with delayed or missing shipments.

Our separate Shipping & Delivery information, where published, should be read together with these Terms.

Nothing in this section limits a remedy that a customer is legally entitled to receive.

Our Returns, Exchanges & Refunds Policy forms part of these Terms.

Customers should review that policy before completing an order.

It explains our rules concerning:

• Damaged products
• Leaking products
• Defective products
• Incorrect products
• Voluntary change-of-mind exchanges
• Opened fragrances
• Custom Lab products
• Gift cards
• Return shipping
• Refunds

Where applicable law gives a customer a remedy that cannot lawfully be restricted by our policy, applicable law will prevail.

Custom Lab fragrances are prepared according to selections submitted by the customer, including available fragrance oils, product format, size, proportions, or other customization choices.

Customers are responsible for reviewing their selections before confirming the blend.

Because Custom Lab products are personalized, they are generally not eligible for return, refund, or exchange merely because the customer:

• Changes their mind
• Dislikes the resulting fragrance
• Would prefer a different combination
• Made an incorrect selection

This does not remove remedies relating to:

• Defects
• Leakage
• Transit damage
• An incorrect blend caused by our preparation error
• An incorrect size or format
• Incorrect dispatch
• Another right available under applicable law

Fragrance products should be used for their intended purpose and in accordance with instructions and warnings provided with the product.

Alcohol-based fragrance products may be flammable.

Unless a product specifically states otherwise:

• For external use only
• Keep away from flames and excessive heat
• Avoid direct contact with eyes
• Do not ingest
• Keep out of reach of young children
• Discontinue use if significant irritation or an adverse reaction occurs

Customers with known sensitivities or allergies should review available ingredient or product information and use appropriate caution before applying a fragrance.

These precautions do not exclude any responsibility imposed on us by applicable law.

Discount codes, promotional offers, loyalty benefits, game rewards, referral benefits, and similar promotions may be subject to conditions disclosed with the relevant promotion.

Conditions may include:

• Expiry dates
• Minimum order values
• Product exclusions
• Customer eligibility
• Usage limits
• One-time-use restrictions

Unless expressly stated otherwise:

• Promotional benefits cannot be exchanged for cash
• Discounts cannot be combined or stacked
• Codes may be limited to one customer, account, device, household, telephone number, or order where reasonably necessary to prevent abuse
• Rewards obtained through fraud, manipulation, unauthorized automation, technical exploitation, or duplicate accounts may be cancelled

We may correct rewards or discounts generated because of an obvious technical malfunction or unauthorized manipulation.

Legitimately earned rights relating to completed transactions are not removed merely because a promotional program is later changed or discontinued.

Participation in our loyalty, Daily Game, referral, Scentfluence, or similar programs may be subject to additional rules displayed with the relevant program.

Scentfluence approval is not automatic.

Referral rewards may depend on the referred order being genuine, eligible, successfully delivered, paid, and not subsequently cancelled, returned, or refunded.

We may investigate and reject:

• Self-referrals
• Fraudulent referrals
• Duplicate accounts
• Fabricated orders
• Manipulated referrals
• Technical exploitation
• Other abusive activity

Where payouts are offered, they are processed according to the applicable program rules.

Gift cards are subject to the conditions displayed when purchased or issued.

Unless otherwise required by applicable law, gift cards:

• Cannot be redeemed for cash
• Are not refundable merely because the purchaser changes their mind
• May be subject to reasonable security checks where misuse or fraud is suspected

A customer's legal rights concerning an incorrectly issued, defective, or unlawfully handled gift card are not excluded.

Where account functionality is available, you are responsible for taking reasonable steps to maintain the confidentiality of your login credentials.

Please contact us promptly if you believe your account has been accessed without authorization.

We may temporarily restrict an account where reasonably necessary to investigate:

• Suspected fraud
• Unauthorized access
• Security threats
• Reward manipulation
• Material misuse

You must not knowingly:

• Attempt unauthorized access to our systems
• Interfere with website security
• Introduce malicious software or code
• Exploit vulnerabilities
• Manipulate rewards, discounts, or referral systems
• Submit fraudulent orders
• Submit falsified payment evidence
• Impersonate another person
• Scrape substantial website content for unauthorized commercial use
• Use our website for unlawful activity

We may restrict access where reasonably necessary to protect customers, our business, our systems, or third parties.

Unless otherwise indicated, Scents By Izhaan owns or is authorized to use the original content appearing on its website, including:

• Scents By Izhaan branding
• Original product names
• Photographs
• Graphics
• Written content
• Original website elements
• Promotional material
• Original Custom Lab content and presentation

You may use our website for ordinary personal shopping and browsing purposes.

You may not reproduce, republish, commercially exploit, scrape at scale, resell, or falsely represent our original content as your own without authorization, except where applicable law permits such use.

Third-party trademarks and other third-party intellectual property remain the property of their respective owners.

If you submit a product review, photograph, testimonial, or other content specifically for publication, you confirm that:

• It reflects your genuine experience where presented as a review
• You have the right to submit the content
• It does not knowingly contain unlawful, defamatory, fraudulent, infringing, or malicious material

You grant Scents By Izhaan permission to display and reasonably format content that you voluntarily submit for publication in connection with our website, products, or marketing, subject to applicable law.

We may decline or remove content where reasonably necessary for legal, privacy, security, spam, authenticity, or moderation reasons.

We aim to keep our website accurate, secure, and available, but cannot guarantee uninterrupted or error-free operation.

We may temporarily restrict or suspend website features for:

• Maintenance
• Security
• Technical problems
• Updates
• Circumstances outside our reasonable control

Where a website error materially affects an order or payment, we will take reasonable steps to investigate and correct the transaction.

Nothing in these Terms excludes, restricts, or limits liability where doing so would be prohibited by applicable law.

Subject to mandatory legal rights and to the maximum extent permitted by applicable law, Scents By Izhaan is not responsible for losses that are indirect or were not reasonably foreseeable as a result of the relevant transaction.

We are not responsible for loss caused solely by:

• Misuse of a product contrary to clear instructions or warnings
• Unauthorized account access resulting from a customer's failure to take reasonable security precautions
• Incorrect information supplied by the customer
• Unlawful activity by the customer
• Circumstances for which applicable law does not impose liability on us

Any exclusion or limitation in these Terms applies only to the extent legally permitted.

To the extent permitted by applicable law, a customer is responsible for losses or third-party claims reasonably resulting from that customer's:

• Fraudulent activity
• Unlawful use of the website
• Intentional interference with our systems
• Infringement of another person's rights
• Submission of unlawful content
• Material breach of these Terms

Nothing in this section makes a customer responsible for losses caused by Scents By Izhaan where applicable law places responsibility on us.

We will not be responsible for delay or failure caused by circumstances reasonably outside our control, including:

• Natural disasters
• Severe weather
• Widespread transport or courier disruption
• Strikes
• Government restrictions
• Major telecommunications outages
• Banking-network failures
• Civil emergencies
• Comparable events

If such circumstances materially prevent fulfilment of an accepted order, we will communicate reasonable available options, which may include delayed fulfilment, substitution with your agreement, cancellation, or refund as appropriate.

Our collection and handling of personal information is described in our Privacy Policy, which should be read together with these Terms.

These Terms and orders placed with Scents By Izhaan are governed by applicable laws of Pakistan.

If a problem occurs, customers are encouraged to contact us first at [email protected] so that we have an opportunity to investigate and attempt to resolve the matter directly.

Nothing in these Terms prevents either party from exercising a right to approach a court, Consumer Court, authority, regulator, tribunal, or other forum having jurisdiction under applicable law.

If any provision of these Terms is determined by a competent court or authority to be invalid or unenforceable, that provision will apply only to the extent legally permissible.

The remaining provisions will continue to operate where legally possible.

If we do not immediately enforce a provision of these Terms, this does not necessarily mean that we have waived our right to enforce it later.

These Terms, together with our Privacy Policy, Returns, Exchanges & Refunds Policy, and any other terms expressly presented and accepted as part of a transaction, form the applicable agreement concerning use of our website and purchases from us.

We may update these Terms to reflect changes to our:

• Products
• Website features
• Payment methods
• Customer programs
• Policies
• Business operations
• Applicable legal requirements

The version displayed or otherwise applicable when an order is placed will ordinarily govern that order.

Later changes will not retrospectively remove rights or materially alter obligations relating to an already accepted order unless required by law or agreed with the customer.

Questions concerning these Terms may be sent to:

Scents By Izhaan

Email: [email protected]

Business/Correspondence Address: Dharampura, Lahore, Pakistan